Shipping Policy

By placing your order, you agree to our shipping policy outlined below.

Enjoy free shipping with no minimum spend. Express Post is available at an additional cost (excludes bulky products).

We use Australia Post, Aramex, and Couriers Please for our shipping services.

Express shipping is available at an extra cost and may not be available for bulky items.

We reserve the right to require a signature on delivery at our discretion to ensure safe receipt. Customers may request to waive the signature requirement, but this may not always be possible—especially for high‑value orders. If waived, customers accept full responsibility for the parcel in the event of loss.

Delivery timeframes are estimated by the carrier and provided as a guide only. These estimates are not guaranteed and commence from the date the parcel is collected by the courier or lodged with Australia Post.

1) Shipping Cost

a) Free Standard Shipping

We offer free standard shipping on all products. As shipping costs are covered by us, the shipping method and carrier will be selected at our discretion to ensure the most efficient balance between delivery time, reliability, and cost‑effectiveness.

b) Express Shipping

Express shipping is available for an additional fee, calculated at checkout based on your address. You can review the charges before payment.

2) Delivery Estimates

a) Free Standard Delivery via Australia Post

• Sydney Metro: 2–5 business days

• NSW Country: 3–9 business days

• Canberra: 3–6 business days

• Melbourne Metro: 2–4 business days

• VIC Country: 2–9 business days

• Brisbane Metro: 2–6 business days

• QLD Near Country: 3–6 business days

• QLD Far Country: 4–9 business days

• Far North QLD: 6–12 business days

• Far North QLD Remote: 8–15 business days

• Adelaide Metro: 2–6 business days

• SA Country: 2–7 business days

• Perth Metro: 3–7 business days

• WA Country: 4–8 business days

• WA Country Far: 8–16 business days

• Tasmania: 2–7 business days

• Tasmania Remote: 3–10 business days

• Darwin: 3–9 business days

• Alice Springs: 4–12 business days

• NT Other*: 12–17 business days

b) Express Delivery via Australia Post

• Canberra: 1–3 business days

• ACT Other: 2–5 business days

• Sydney Metro: 1–3 business days

• NSW Outer Metro: 2–6 business days

• NSW Other: 2–5 business days

• NSW–VIC Border: 2–5 business days

• NSW Rural: 3–7 business days

• Melbourne Metro: 1–3 business days

• VIC Other: 1–4 business days

• VIC Rural: 1–5 business days

• Brisbane Metro: 1–3 business days

• QLD Gold Coast: 1–3 business days

• QLD Outer Metro: 1–3 business days

• QLD Other / Rural: 3–8 business days

• Adelaide Metro: 1–3 business days

• SA Other: 3–7 business days

• SA Rural: 4–9 business days

• Perth CBD / Metro: 1–3 business days

• WA Other: 3–7 business days

• WA Rural: 4–8 business days

• Tasmania Metro / Devonport: 1–3 business days

• Tasmania Country: 2–4 business days

• Tasmania Remote: 3–7 business days

• Darwin & Katherine: 3–8 business days

• Alice Springs: 3–9 business days

• NT Rural: 4–8 business days

3) Local Pick‑up (Oversized Items)

Local pick‑up may be offered for oversized or special‑order items. Please contact us for availability and arrangements.

4) Handling Time

Orders are dispatched from Melbourne on the same or next business day. If you have provided an email address, you will receive a tracking number once your order has been dispatched.

5) Parcel Collection

If no one is in attendance at the time of delivery, the parcel may be taken to a collection centre or your local Australia Post Office for collection.

If you need more time to collect your parcel, please contact the collection centre to request an extension.

• Courier Services: 2–5 business days (depending on your location and depot availability)

• Australia Post: 5–10 business days

Please refer to the carrier’s tracking page for detailed status updates, collection times, and operating hours.

6) Return to Sender Parcels

Customers are responsible for collecting their parcels. Uncollected parcels returned to us will incur:

• Re‑shipping fees, or

• A 10% restocking fee + wasted original postage cost.

7) Order Verification & Security Checks

To protect our customers, we may perform additional verification on large or high‑risk orders.

This may include verifying:

• Payment authorisation

• Recipient awareness of the purchase

• Valid shipping address (especially parcel lockers or incomplete addresses)

• That the order was not placed fraudulently

If verification is required, we will contact you. Orders will not be delayed unless we cannot reach you.

If we do not receive a response within one (1) business day, the order will be cancelled and a full refund issued immediately.