Refund, Returns & Warranty Policy

1. Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). When you purchase products or services from AK Tools, you are automatically entitled to the consumer guarantees provided under the ACL.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

2. Damages and Delivery Issues

Please inspect your order as soon as you receive it. If your item is defective, damaged during transit, or you have received the wrong item, please contact us as soon as possible so we can assess the issue and resolve it promptly.

3. Faulty Products

If a product purchased from AK Tools develops a fault, we will assess your claim and provide the appropriate remedy in accordance with the Australian Consumer Law.

Depending on the nature of the fault and your rights under the Australian Consumer Law, the appropriate remedy may include:

• Repair
• Replacement
• Full refund
• Partial refund (where agreed by both parties)

AK Tools provides warranty support for up to:

• 24 months on power tools.
• 12 months on batteries, chargers, cordless radios, cordless fans and vacuums.

Wearable parts, accessories and attachments are covered for up to 3 months against manufacturing defects only, subject to normal and fair use. Examples include:

• Cutting blades
• Chucks
• Collets
• Brushes
• O-rings
• Bearings
• Seals
• Grinder flanges
• Dust vents
• Dust bags
• Vacuum filters

To make a warranty claim, please return the product to us either in person or by prepaid freight.

Upon receiving the product, we will inspect and assess whether the fault is the result of a manufacturing defect or another issue covered under the Australian Consumer Law.

We will notify you once the assessment has been completed and advise whether your claim has been approved and the appropriate remedy.

Where a refund is approved, it will be processed to your original payment method within 10 business days.

Where a repair or replacement is approved, AK Tools will pay the cost of shipping the repaired or replacement product back to you.

If our inspection determines that the issue resulted from misuse, accidental damage, unauthorised modification, lack of maintenance, excessive wear, or any circumstance not covered by the Australian Consumer Law, your warranty claim may be declined. The product can be returned to you at your expense.

Please note that if a product does not perform as expected, this does not necessarily mean it is faulty. Basic troubleshooting and maintenance should be performed before assuming a manufacturing fault.

Examples include:

• Chainsaws require chain oil, regular chain tension adjustment and routine cleaning.
• Bluetooth radios may require replacement of the internal backup battery to retain paired Bluetooth devices.
• Drills may appear underpowered if operating in torque mode instead of drilling mode.
• Genuine batteries should always be used where recommended, as incompatible or non-genuine batteries may affect product performance.

For products that are confirmed to have a manufacturing defect within 30 days of purchase, AK Tools will cover the reasonable cost of return postage. After 30 days, customers are responsible for the cost of returning the product to us. If your warranty claim is approved, we will cover the cost of returning the repaired or replacement product to you.

Please note that lodging a warranty claim does not automatically entitle you to an immediate replacement or refund. The appropriate remedy will depend on the nature of the fault and your rights under the Australian Consumer Law.

If you rely on your tools for work, please be aware that warranty assessments and repairs may take several weeks to complete.

4. Warranty Will Not Apply Where

A warranty claim may be declined where inspection determines that the issue resulted from one or more of the following:

a) The product has been modified, tampered with, or used with batteries or chargers not recommended for that product.

b) The product has not been maintained in accordance with the manufacturer's operating instructions.

c) The product has been misused or subjected to abnormal use, including but not limited to impact damage, crushing, excessive force, water damage, fire damage, exposure to harsh weather, mud, sand, concrete dust, oil contamination or lack of maintenance.

d) The product serial number, manufacturing date or other identifying markings have been altered, removed or made illegible.

e) The returned product was not purchased from AK Tools. Where serial numbers, manufacturing batch information or other identifying information do not match our sales records, and there is sufficient evidence that the product was not supplied by us, the warranty claim will be declined and the product will be returned at your expense.

f) The product is found not to be faulty after inspection and the reported issue is due to incorrect operation, incorrect settings, lack of maintenance or another non-fault condition.

Examples include:

• A drill set to torque mode instead of drill mode.
• A chainsaw with an incorrectly tensioned chain or insufficient chain oil.
• A tool being operated with a faulty or incompatible battery.

If no manufacturing fault is found, the product will be returned at your expense.

5. Brand & Manufacturer's Warranty Disclaimer

AK Tools is an independent Australian retailer and is not affiliated with, authorised by, endorsed by, or sponsored by any of the manufacturers or brands featured on this website unless expressly stated otherwise.

Manufacturer warranties are not available through AK Tools. Any warranty support provided by AK Tools is administered independently and in accordance with the consumer guarantees under the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

6. Change of Mind Returns

We accept change-of-mind returns under the following conditions:

• The request is made within 15 days of receiving your order.
• The item is unused, unopened and returned in its original packaging with all accessories included.

A 10% restocking fee will be deducted from the refund amount.

Original shipping charges are non-refundable.

Where an order qualified for free shipping, the actual shipping cost incurred by AK Tools will be deducted from the refund amount.

Customers are responsible for return shipping costs.

Returns that do not satisfy these conditions, including products that have been opened, used, damaged or are missing packaging or accessories, cannot be accepted.

This policy is separate from your rights under the Australian Consumer Law.

7. Cancelling Orders

Orders may be cancelled provided they have not yet been dispatched.

Where a cancellation request is accepted, a deduction of 4% of the total order value will be made from the refund to recover non-refundable payment processing and transaction costs incurred by AK Tools.

By placing an order, you acknowledge and agree to this policy.

8. Price Match Policy

Unfortunately, AK Tools does not offer price matching.