Shipping Policy

By placing your order, you agree to our shipping policy outlined below.

We use Australia Post and Sendle (Aramex/Couriers Please) Shipping Services.

1) Shipping Cost:

a) Free Standard Shipping for all shippable items on our store. Excluding oversized item that can not be shipped, which is stated on the product page and it's only available for pick-up in Melbourne.

  • Free standard shipping is not registered for order under $200 value.
  • Orders over $200 may be shipped using registered parcel post.
  • For non-registered parcel posts, your authorisation is granted to leave the parcel without requiring a signature if deemed safe.
  • We cover the parcel for lost/damage while it is in transit, but it is not covered once the the parcel has been delivered to your shipping address, including safe drop - not required a signature.

b) Express Shipping is offered for an extra fee, the express rate is determined at check-out based on your location and total order value, it is calculated by the system.

  • Express delivery parcel is registered and insured up to the value of your order purchase amount.
  • Express delivery insurance is provided by Australia Post, reach out to Australia Post with your tracking number for any claim inquiries.

Some items may not have express shipping. Click Shipping Methods and More shipping options to check Express availability. 

In order to calculate express shipping accurately, please complete check-out separately for all express shipping items, do not combine with standard shipping items.

  • This means that when you are placing an order with items that require express shipping, do not combine them in the same checkout process as items with standard shipping; instead, create separate orders, one for just the express items and another for the Free standard shipping items, to ensure the correct express shipping cost is calculated based on the expedited delivery needed for those specific items alone. 

    2) Delivery Estimates

    Please refer to the delivery estimates for each carrier below after your order has been confirmed, base on your location.

    The cut-off time is 2:30PM, Melbourne local time.

    a) Free Standard Delivery via Australia Post

    • Sydney Metro 2-5 Business days
    • NSW Country 3-9 Business days
    • Canberra 3-6 Business days
    • Melbourne Metro 2-4 Business days
    • VIC Country 2-9 Business days
    • Brisbane Metro 2-6 Business days
    • QLD Near Country 3-6 Business days
    • QLD Far Country 4-9 Business days
    • Far North QLD 6-12 Business days
    • Far North QLD Remote 8-15 Business days
    • Adelaide Metro 2-6 Business days
    • SA Country 2-7 Business days
    • Perth Metro 3-7 Business days
    • WA Country 4-8 Business days
    • WA Country Far 8-16 Business days
    • Tasmania 2-7 Business days
    • Tasmania Remote 3-10 Business days
    • Darwin 3-9 Business days
    • Alice Springs 4-12 Business days
    • NT Other* 12-17 Business days

    b) Express Delivery via Australia Post

    • Canberra 1-3 Business days
    • ACT Other 2-5 Business days
    • Sydney Metro 1-3 Business days
    • NSW Outer Metro 2-6 Business days
    • NSW Other 2-5 Business days
    • NSW VIC Border 2-5 Business days
    • NSW Rural 3-7 Business days
    • Melbourne Metro 1-3 Business days
    • VIC Other 1-4 Business days
    • VIC Rural 1-5 Business days
    • Brisbane Metro 1-3 Business days
    • QLD Gold Coast 1-3 Business days
    • QLD Outer Metro 1-3 Business days
    • QLD Other 3-8 Business days
    • QLD Rural 3-8 Business days
    • Adelaide Metro 1-3 Business days
    • SA Other 3-7 Business days
    • SA Rural 4-9 Business days
    • Perth CBD 1-3 Business days
    • Perth Metro 1-3 Business days
    • WA Other 3-7 Business days
    • WA Rural 4-8 Business days
    • Tas Metro 1-3 Business days
    • Tas Devonport 1-3 Business days
    • Tas Country 2-4 Business days
    • Tas Remote 3-7 Business days
    • Darwin & Katherine 3-8 Business days
    • Alice Springs 3-9 Business days
    • NT Rural 4-8 Business days

    c) Free Standard delivery via Sendle

    • Melbourne, VIC: 2-4 Business Days
    • Adelaide, SA: 3-6 Business Days
    • Metro QLD, NSW: 3-7 Business Days
    • Hobart, TAS: 7-12 Business Days
    • Perth, WA: 6-12 Business Days
    • Darwin, NT: 9-16 Business Days

    Delivery estimates are not a guarantee by shipping providers, please understand that we do not have any controls once it has been sent.

    3) Local Pick-up (Oversized items)

    We may offer this option for oversized item which can not be posted, or special order pick-up. Please contact us for more information.

    4)Handling time

    We dispatch your order within same day or by end of next business day from Melbourne.

    5) Parcel Collection

    If the driver deems it unsafe to leave your parcel unattended at the premise, you may be required to retrieve it from a nearby collection point. In such cases, the driver will typically leave a collection card or send an SMS or Australia post notifications, for you to take to a secure collection point. It is important to note that each of the delivery partners has a unique collection location, such as a newsagents or convenience store, or Local Australia Post office.