Shipping Policy AK TOOLS

By placing your order, you agree to our shipping policy outlined below.

We use Australia Post, Aramex, Couriers Please Shipping Services.

Free shipping may not be available for oversized items, or may not be available for NT and WA deliveries.

Express shipping is available at extra cost and may not be available for bulky items or certain locations.

The seller reserves the right to require a signature for delivery at our discretion to ensure safe receipt. Customers may request to waive the signature requirement, but this may not always be possible, especially for high-value orders. If waived, customers accept full responsibility for the parcel in case of loss.

Delivery timeframes are estimated by the carrier and are provided as a guide only. These estimates are not guaranteed and commence from the date the parcel is collected by the courier or lodged with Australia Post.

1) Shipping Cost

a) Free Standard Shipping

Free Standard Shipping is available for all shippable items on our store, excluding oversized bulky items, which will be clearly stated on the product page.

b) Express Shipping

Express Shipping is offered for an extra fee. The express rate is calculated at checkout based on your address. You can review the express charges before completing the payment at the check out.

Some bulky items may not be eligible for express shipping. The seller reserves the right to cancel express shipping and refund the customer if no viable express delivery option is available for their location.

2) Delivery Estimates

a) Free Standard Delivery via Australia Post

- Sydney Metro: 2–5 Business days
- NSW Country: 3–9 Business days
- Canberra: 3–6 Business days
- Melbourne Metro: 2–4 Business days
- VIC Country: 2–9 Business days
- Brisbane Metro: 2–6 Business days
- QLD Near Country: 3–6 Business days
- QLD Far Country: 4–9 Business days
- Far North QLD: 6–12 Business days
- Far North QLD Remote: 8–15 Business days
- Adelaide Metro: 2–6 Business days
- SA Country: 2–7 Business days
- Perth Metro: 3–7 Business days
- WA Country: 4–8 Business days
- WA Country Far: 8–16 Business days
- Tasmania: 2–7 Business days
- Tasmania Remote: 3–10 Business days
- Darwin: 3–9 Business days
- Alice Springs: 4–12 Business days
- NT Other*: 12–17 Business days

b) Express Delivery via Australia Post

- Canberra: 1–3 Business days
- ACT Other: 2–5 Business days
- Sydney Metro: 1–3 Business days
- NSW Outer Metro: 2–6 Business days
- NSW Other: 2–5 Business days
- NSW–VIC Border: 2–5 Business days
- NSW Rural: 3–7 Business days
- Melbourne Metro: 1–3 Business days
- VIC Other: 1–4 Business days
- VIC Rural: 1–5 Business days
- Brisbane Metro: 1–3 Business days
- QLD Gold Coast: 1–3 Business days
- QLD Outer Metro: 1–3 Business days
- QLD Other / Rural: 3–8 Business days
- Adelaide Metro: 1–3 Business days
- SA Other: 3–7 Business days
- SA Rural: 4–9 Business days
- Perth CBD / Metro: 1–3 Business days
- WA Other: 3–7 Business days
- WA Rural: 4–8 Business days
- Tasmania Metro / Devonport: 1–3 Business days
- Tasmania Country: 2–4 Business days
- Tasmania Remote: 3–7 Business days
- Darwin & Katherine: 3–8 Business days
- Alice Springs: 3–9 Business days
- NT Rural: 4–8 Business days

3) Local Pick-up (Oversized Items)

Local pick-up may be offered for oversized or special-order items.  
Please contact us for availability and arrangements.

4) Handling Time

Orders are dispatched same day or next business day from Melbourne.  
Daily cut-off time: 2:30 PM.

5) Parcel Collection

If no one in attendance at the time of delivery, the parcel may be moved to a collection centre or your local Australia Post Office for you to collect.

If you need more time to collect your parcels, please contact the local collection centre to request an extension.

• Courier’s Services: 2 Business Days
• Australia Post: 5 Business Days 

Please refer to the Carrier’s tracking page for more details about the status of the collection, date/time and operating hours.

6) Return to Sender Parcels

Customers are responsible for collecting their parcels.  
Uncollected parcels returned to us will incur:
- Re-shipping fees or
- A 10% restocking fee

7) Order Verification & Security Checks

To protect our customers, we may perform additional verification on large or high-risk orders.

This may include verifying:
- Payment authorisation
- Recipient awareness of the purchase
- Valid shipping address (especially parcel lockers or incomplete addresses)
- That the order was not placed fraudulently

If verification is required, we will contact you. Orders will not be delayed unless we cannot reach you.

If we do not receive a response within one (1) business day, the order will be cancelled and a full refund issued immediately.